POSITION SUMMARY
Continuum is seeking a Platform & Onboarding Architect with a proven track record of implementing third party email platforms and setting up account team work flows. The person will be a strategic thought leader and support new clients and programs in partnership with the account team. This person will be the first point of contact when a new client comes onboard. The ideal candidate would have experience working at an Email Service Provider (ESP) supporting product management, new client onboarding, and implementation
ROLES & RESPONSIBILITIES
- Develop a trusted advisor relationship with key client stakeholders and executive sponsors
- New client onboarding/migration between Email Service Providers (ESPs)
- Solutions architecture/implementation for platform integration for third party platforms (Adobe Campaign Manager, Acoustic, or Salesforce Marketing Cloud etc)
- Supporting customers and internal teams from onboarding and training through to long-term email campaign deployment
- Creation of the operating model, including diagrams, roles and responsibilities, and process flows
- Creation of design and reporting templates to measure success Transition documentation
- Lead pilots, ensuring a seamless hand-off to ongoing operations teams
OUR IDEAL CANDIDATE
- This is an exciting opportunity for the right candidate to work with major global brands with large global audiences, the latest technologies and complex marketing mixes in digital channels: email, push, in-app, SMS, etc
EDUCATION AND EXPERIENCE
- 7+ years of related industry experience in technology and process consulting in a customer facing capacity
- Hands on experience with ESP platform implementation for Acoustic, Adobe Campaign Manager, or Salesforce Marketing Cloud, etc
- Experience setting up push, email, in app messaging campaigns
- Bachelor’s degree
- Proven ability to collaborate cross-functional teams globally, work experience with India is a plus
- Analytics software experience with Google Analytics, Optimizely, Tableau, SQL preferred